kg88's Privacy Policy

1 What Information We Collect

We collect various types of information for account registration and to provide services on the kg88 platform. The types of information collected are described in detail below.

1.1 Personal Identity Information

When creating an account, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport number (for identity verification where required)

1.2 Financial Information

We collect payment-related information to process transactions. This includes account details for bKash, Nagad, Rocket, Upay, and bank transfers. Full bank account numbers or card numbers are not stored on our servers; only the necessary portions are kept in encrypted form.

1.3 Technical and Usage Information

The following information is collected automatically while you use the platform:

• IP address
• Device and browser type and version
• Session data and login times
• Pages visited and gaming activity on the platform
• Information from cookies and similar tracking technologies

2 How Collected Information Is Used

kg88 uses collected information for specific and legitimate purposes. We never collect unnecessary information or sell it to third parties.

2.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Providing customer service support
• Ensuring platform security and preventing fraud

2.2 Meeting Legal Obligations

To comply with applicable laws and regulations, we process information related to identity verification (KYC), age verification, and responsible gaming.

2.3 Communications

Your email or mobile number is used to send important account-related notifications, transaction confirmations, and security alerts. You can opt out of marketing communications at any time.

2.4 Analysis and Improvement

Usage information is analyzed to improve our service quality and make the user experience smoother. This analysis is carried out in aggregate and anonymous form.

3 Sharing Information with Third Parties

kg88 never sells your personal information for commercial purposes. However, limited information may be shared with trusted partners in certain circumstances.

3.1 Service Provider Partners

We work with trusted third parties to provide payment processing, technical support, and fraud prevention services. These partners receive only the information necessary to carry out their specific services and are bound to follow the same privacy standards.

3.2 Legal Requirements

If a valid directive is received from a competent court or government authority, information may be provided in compliance with legal obligations. In such cases, we provide only the minimum information legally required.

3.3 Fraud and Security

Relevant information may be shared with security partners or authorities to prevent fraudulent activity, money laundering, or other illegal activity.

4 Cookies and Tracking Technologies

kg88 uses cookies and similar technologies to operate the platform effectively. Cookies are small data files stored in your browser.

4.1 Essential Cookies

These cookies are required for the platform's basic functionality — such as maintaining login sessions, verifying security, and saving language preferences. Without them, the site will not function properly.

4.2 Analytics Cookies

We want to understand how users are using our platform. Analytics cookies help us identify weak points in our service and make improvements. Data collected remains in aggregate and anonymous form.

4.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

5 Data Security Measures

kg88 uses industry-standard technical and organizational measures to ensure the security of your information.

5.1 Encryption

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information exchanged between your browser and our servers secure. Financial information is protected with an additional layer of encryption.

5.2 Access Controls

Only authorized staff have limited access to your personal information, and they are bound by strict confidentiality agreements. Every access to data is logged.

5.3 Data Retention and Deletion

We retain information for as long as your account is active and for the period required by law. Once an account is closed and legal obligations are fulfilled, personal information is securely deleted or anonymized.

5.4 In the Event of a Security Breach

If a security breach occurs and it affects your information, you will be notified with reasonable promptness. We will take swift action to minimize any harm.

6 Your Rights Regarding Your Information

kg88 believes every user should have proper control over their own information. You may exercise the following rights.

6.1 Right to Access and Correct Information

You can view and correct your stored information by logging into your account and going to the profile section. Contact our support team to correct any inaccurate information.

6.2 Right to Delete Information

You can request that we delete your personal information. However, some information may need to be retained for a set period to meet legal obligations.

6.3 Right to Data Portability

Where applicable, you can request your information in a structured and commonly usable format.

6.4 Right to Withdraw from Marketing Communications

You can opt out of promotional emails or SMS at any time. To do so, contact our support team or use the unsubscribe link in the relevant message. This will not stop essential account-related communications.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. We will process your request within a reasonable time.

7 Protection of Minors' Information

The kg88 platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

Parents and guardians are encouraged to monitor their children's online activity regularly and to contact us with any concerns.

8 Third-Party Services and Links

Our platform may include software from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers have their own privacy policies, and kg88 is not responsible for information collected through the use of their services.

Payment service providers such as bKash, Nagad, Rocket, and Upay process information on their own platforms according to their own privacy policies. You are advised to stay informed about the relevant provider's policy at the time of any transaction.

9 Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that your information remains under equivalent protection.

For international data transfers, we follow appropriate contractual safeguards and industry-standard security protocols.

10 Changes to the Privacy Policy

kg88 reserves the right to change or update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• By publishing a notice on the platform
• By sending a message to your registered email
• By updating the "Last Updated" date at the top of the page

Continued use of the platform after a revised policy takes effect will be considered your acceptance of the new policy.

11 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. We are available 24/7 to assist in Bengali and English.