Frequently Asked Questions
Answers to all your questions about kg88
From deposits to VIP benefits, KYC verification to cricket betting — find clear answers to all your kg88 questions right here.
Whether you are new to kg88 or a seasoned player, questions always come up. On this FAQ page, we have provided detailed answers to the most frequently asked questions, organized into five important categories. Deposits, live casino rules, VIP tiers, identity verification, and cricket betting — scroll down and click on the section you need. If your question is not listed here, reach out via our 24/7 live chat or email.
Frequently Asked Questions
Deposits
After logging in to kg88, go to the "Deposit" section and select Nagad as your payment method. Enter the amount you want to deposit — the minimum is ৳300. Then send money from your Nagad app to the Nagad number provided, and enter the transaction ID in the form. Once confirmed, the money will be added directly to your kg88 account.
kg88 does not charge any deposit fee of its own. However, the mobile banking service you use — bKash, Nagad, Rocket, or Upay — may apply its own transaction charges. Check the relevant payment service's app or website for details on those charges. For bank transfers, the bank's own fees may apply.
Yes, bKash is one of kg88's main payment methods. Select bKash on the deposit page, get the designated number, and go to the "Send Money" option in your bKash app to send the amount. The minimum deposit amount is ৳300. After sending, submit the transaction reference on the kg88 portal and your account balance will be updated.
First, wait 15–30 minutes, as network delays can sometimes cause a short lag. If the money still hasn't appeared, contact us via our 24/7 live chat or email us at [email protected] with your transaction screenshot or reference number. Make sure you sent to the correct kg88 number and that you submitted the transaction ID correctly.
Live Casino
Yes, both Teen Patti and Andar Bahar are available in kg88's live casino section. In Teen Patti, three cards are dealt and you aim to make the highest hand — Trio, Pure Sequence, Sequence, Color, Pair, and High Card. In Andar Bahar, a joker card is drawn and players bet on whether a card of the same value will land on the "Andar" or "Bahar" side. Both games are played in real time with a live dealer.
Bet limits vary across different live tables. Generally, lower-limit tables are suited for new players, while high-roller tables allow much larger bets. To find the specific limits for a particular table, check the info section before entering that table's lobby, or ask in live chat.
In live dealer games, a real dealer at a studio deals cards or spins the roulette wheel via live video streaming. You place your bets on your own screen and watch the entire game in real time. You can also chat with the dealer. It brings the land-based casino experience to your mobile or computer.
In Baccarat, you bet on "Player", "Banker", or "Tie". Two cards are dealt to each hand and the hand whose total points are closest to 9 wins. Tens and face cards are worth zero; cards one through nine are worth their face value. If the total is two digits, only the right digit counts (e.g., 15 = 5). It is a fast-paced game with straightforward rules.
VIP Benefits
kg88 has four VIP levels:
Bronze — up to 0.2% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.8% weekly cashback
Platinum — up to 1.0% weekly cashback
Cashback is applied automatically each week for players who play regularly at each level.
Bronze — up to 0.2% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.8% weekly cashback
Platinum — up to 1.0% weekly cashback
Cashback is applied automatically each week for players who play regularly at each level.
VIP level progression depends on your regular playing activity. The more frequently and consistently you play, the greater your chances of reaching the next level sooner. For details on your current standing and the requirements for the next level, check your account dashboard or contact live chat.
In addition to weekly cashback, VIP members enjoy: faster withdrawal processing, special VIP promo offers, dedicated support assistance, and exclusive bonuses for higher-tier players. The higher the tier, the more benefits you receive.
Each week (Monday to Sunday), the set cashback percentage is applied to your total wagers for that week. For example, a Gold tier player can receive up to 0.8% cashback on the total bets placed that week. This amount is added to your account at the start of the following week.
Identity Verification (KYC)
Identity verification (KYC) is required to protect your own account. It ensures no one else can access your account and that every account belongs to a real person. kg88 follows this process to prevent fraud and maintain a secure payment environment.
KYC is typically requested before your first significant withdrawal or when transactions exceed a certain limit. It may also be requested for security reasons if any unusual activity is detected on your account. Completing verification on time keeps your transactions running without interruption.
Yes, this is very important. The name on your kg88 account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be delayed or cancelled. It is essential to provide the correct name at the time of registration.
The most widely accepted identity document is the National ID card (NID). A valid passport or driving licence may also be accepted. Submit a clear photo or scan of the document showing your name, photo, and date of birth clearly.
If your verification is rejected, first read the reason for rejection carefully — this usually happens when the image is unclear, the document has expired, or there is a name mismatch. Correct the issue and re-upload a clear, complete image. If you cannot understand the problem, email [email protected] or get help via live chat.
Cricket Betting
The most popular cricket betting markets are: Match Winner (which team will win), Toss Winner, Total Runs (Over/Under), Top Batsman, Top Bowler, First Wicket Fall, and Runs Per Over. Man of the Match and Innings Score markets are also quite popular.
Yes, kg88 offers betting on BPL, T20 World Cup, ICC events, and international matches. High-profile matches such as Bangladesh vs India have a wide variety of markets available. Visit the kg88 Sports section for the specific match schedule and odds.
In decimal odds, the number shows your total return including your original stake. For example, if the odds are 2.50 and you bet ৳100, you receive ৳250 if you win (profit ৳150, original ৳100 returned). Odds of 1.50 mean lower risk and lower reward — indicating that outcome is considered more likely.
An accumulator (or "acca") bet combines multiple selections together. The odds of each selection are multiplied, so if all selections win, the payout can be very large. However, if even one selection loses, the entire accumulator is lost. This is a high-risk betting method and should be used with caution.
Yes, kg88 offers live in-play betting. Odds change in real time as the match progresses and you can place bets at any moment. You can bet on runs in the next over, the next wicket, and even the outcome of the next delivery. It is one of the most engaging betting experiences available.
Have more questions?
Our support team is always here for you — assistance available in both Bengali and English.
24/7 Live Chat — open live chat from any page on the site for an instant response
Email support: [email protected]
Service available in both Bengali and English